This privacy policy describes how we process the personal data of users who visit the biohotelelite.it website, in accordance with Articles 12 and 13 of EU Regulation 2016/679 (GDPR) and applicable Italian law.

1

. Data Controller

The Data Controller is:

Hotel Elite S.N.C. di Vettorazzi Carlo, Michela & C.
Nature Bio Hotel Elite
Viale Roma, 19 – 38056 Levico Terme (TN), Italy
VAT No.: 01028140224
Phone: +39 0461 706283
Email: info@biohotelelite.it

For any inquiries regarding the protection of personal data, you may contact the Data Controller using the contact information provided above.

2. Types of Data Processed

While browsing and using the website’s services, the following categories of data may be processed:

  • Browsing data: IP address, information regarding the device, browser, pages visited, access times, and other technical data necessary for the website to function.
  • Data provided voluntarily: first name, last name, email address, phone number, and other information provided through inquiries, emails, or phone calls.
  • Data related to requests and reservations: dates of stay, number of guests, preferences, and information necessary to manage the request or reservation.
  • Data for marketing communications: email address and information regarding communication preferences, where permitted by law.
  • Data collected through cookies and similar technologies: online identifiers and information regarding interaction with the website, in accordance with the user’s expressed preferences.

3. Purposes and Legal Bases for Data Processing

Operation and Security of the

Website

Technical browsing data is processed to ensure the proper functioning of the website, maintain system security, and prevent misuse.

The legal basis is the Data Controller’s legitimate interest in the management and security of the IT infrastructure, pursuant to Article 6(1)(f) of the GDPR, where applicable.

Inquiries and Availability Requests

Information voluntarily provided by users is used to respond to inquiries, prepare accommodation offers, and provide information about the hotel’s services.

The legal basis is the implementation of pre-contractual measures taken at the request of the data subject (Article 6(1)(b) of the GDPR).

Reservations and Stay Management

The data required for the reservation are processed for the purpose of managing the contractual relationship, the requested services, and the administrative, tax, and regulatory obligations related to the stay.

The legal bases are the performance of a contract and compliance with legal obligations (Art. 6, para. 1, subpars. b and c, GDPR).

Newsletters and Promotional Communications

The Bio Nature Hotel Elite may send newsletters, special offers, and promotional communications through an external platform dedicated to managing email campaigns.

Personal data used for these purposes, specifically the email address, is processed in accordance with applicable law and based on the data subject’s consent, where required.

Users can withdraw their consent at any time by using the unsubscribe link in the newsletters or by writing to info@biohotelelite.it.

4. Booking and Inquiry Systems

The website uses the external Iperbooking system to manage availability inquiries and reservations.

When a user logs in to the reservation system, the data entered is processed through the platform used by the hotel, in accordance with the terms and conditions and privacy policies applicable to the service.

The data is used to respond to requests and manage stays, in accordance with the purposes set forth in this privacy policy.

5. Analytics and Marketing Services

Google Analytics 4

This website uses Google Analytics 4, a web traffic analysis service provided by Google, to collect statistical information about website usage and user interaction with its content.

Features that require consent are enabled based on the choices made through the cookie management system.

Google Ads

This website uses tools linked to Google Ads to measure ad conversions and, depending on the configuration and consent, for personalized advertising.

Meta Pixel

This site uses Meta Pixel, a technology provided by Meta Platforms, to measure interactions with the site and the effectiveness of advertising campaigns on Meta platforms.

The activation of non-essential advertising tracking is subject to the user’s consent.

Google Tag Manager

Google Tag Manager is used for the technical management of tags and measurement tools on the website. The individual services managed through the system are subject to their respective processing and consent policies.

6. Hosting and Location of Data Processing

The website is hosted on technological infrastructure provided by Pensareweb, with a server farm located at:

Via Macanno, 38/N
, 47924 Rimini (RN), Italy.

The technical data necessary for the provision of the web service may be processed by the infrastructure provider, within the scope of the hosting, maintenance, and security activities entrusted to it.

The use of external services may involve additional data processing and transfers, as described in the following sections.

7. Recipients of the Data

Personal data may be processed by authorized personnel of the Data Controller and, within the limits of their respective responsibilities, by providers of technology, management, booking, communication, and IT support services.

When required by law, these parties are designated as data processors pursuant to Article 28 of the GDPR.

The data may also be disclosed to public authorities and entities in the cases provided for by law.

8. Data Transfers to Third Countries

The use of international technology providers, including Google and Meta services, may involve the transfer of personal data to countries outside the European Economic Area.

Such transfers must comply with Chapter V of the GDPR, through adequacy decisions or other safeguards provided for by applicable law.

For more information on data transfers made by individual providers, please refer to their respective privacy policies.

9. Retention Period

Personal data is retained for no longer than is necessary to fulfill the purposes for which it was collected, taking into account applicable legal obligations.

  • Data related to reservations and contractual relationships are retained in accordance with the terms set forth in applicable civil, tax, and administrative laws.
  • Data related to requests for information are retained for the time necessary to process the request and to meet any subsequent legitimate, documented needs.
  • Data used for promotional communications is processed until consent is revoked or the right to object is exercised, in accordance with applicable retention limits.
  • Data collected through cookies is retained for the periods specified in the Cookie Policy section.

10. Methods and Security of

Data

Processing

Data processing is carried out using IT tools and, when necessary, organizational measures designed to protect the confidentiality, integrity, and availability of the information.

Technical and organizational measures appropriate to the risk are implemented, in accordance with Article 32 of the GDPR.

11. Provision of Data

The provision of the data requested to respond to inquiries or manage reservations is necessary to provide the related services.

Failure to provide this information may prevent us from processing your request or reservation. Consent for promotional purposes and for non-essential cookies, however, is optional.

12. Rights of Data Subjects

In the cases provided for by the GDPR, the data subject may exercise the following rights:

  • Access to Your Personal Data.
  • Correction of inaccurate data.
  • Deletion of data.
  • Restriction of processing.
  • Objection to processing.
  • Data portability.
  • Withdrawal of previously given consent.

Requests may be sent to info@biohotelelite.it.

The data subject also has the right to file a complaint with the Data Protection Authority: www.garanteprivacy.it.

13. Cookie Policy

The website uses cookies and similar technologies to ensure that the pages function properly, to store certain preferences, and—subject to your consent when necessary—to perform statistical analyses and track advertising performance.

What are cookies?

Cookies

are small files or identifiers that may be stored on your device while you browse a website. They may be used directly by the website you are visiting or by third-party services.

Essential cookies

These are used for the operation and security of the website and to manage consent preferences. They do not require prior consent, within the limits set by law.

Functional cookies

These cookies

may enable additional features and allow preferences to be saved. Their use is subject to consent when required by law.

Analytics cookies

These cookies

allow us to collect statistical information about website usage, including through Google Analytics 4. Non-exempt analytics cookies are used only with prior consent.

advertising cookies

. These may be used to measure the effectiveness of advertising campaigns and, where applicable, to deliver personalized content through services such as Google Ads and Meta Pixel.

Consent Management with CookieYes

The site uses CookieYes to inform users about the use of cookies and to collect preferences regarding non-essential categories.

Users can accept or reject non-essential cookies and subsequently modify or withdraw their consent.

Change your cookie preferences

List of Cookies Used

on
The updated list of cookies, including their categories, providers, purposes, and retention periods, is provided below.

Management via browser

Users can also manage or delete cookies through their browser settings. Disabling certain necessary cookies may affect the functioning of some features.

14. Updates to the Privacy Policy

The Data Controller reserves the right to update this Privacy Policy in response to changes in regulations, technical developments, or the services offered.

Last updated: November 2, 2026.